Shipping policy
Order Processing:
All orders are carefully processed within 7-10 business days. Because we handle fragile and unique items like crystals, fossils, and gemstones, each order is carefully inspected and securely packaged to ensure it arrives safely. You’ll receive a confirmation email once your order has shipped.
Shipping Methods & Delivery Times:
We offer reliable shipping options to meet your needs:
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Standard Shipping (Domestic): 5–10 business days
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Expedited Shipping (Domestic): 2–5 business days
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International Shipping: 10–20 business days (may vary based on destination and customs)
Please note: delivery times can occasionally be affected by carrier delays, weather, or customs processing.
Shipping Costs:
Shipping costs are calculated at checkout based on your location and chosen method. We occasionally offer free shipping promotions — check our store for current deals!
Tracking Your Order:
Once your order ships, you’ll receive a tracking number via email so you can follow its journey from our store to your doorstep.
Damaged or Lost Packages:
All items are packed with care, but in the rare case your order arrives damaged or is lost during shipping, please contact us within 7 days of delivery. We will work with you to replace your item or issue a refund.
Customs & Duties (International Orders):
International customers are responsible for any customs fees, duties, or taxes that may apply in their country.
Questions:
If you have any questions or need help with your order, please contact us at Elanovaach@gmail.com. We’re happy to help!