Frequently Asked Questions
What types of products do you sell?
We offer a selection of jewelry, fossils, gemstones, crystals, and unique natural specimens. Each piece is chosen for its beauty, character, and individuality.
Are your gemstones and fossils natural?
Most of our gemstones and fossils are natural. Any treatment, enhancements, or laboratory-created materials will be clearly identified in the product description.
Will I receive the exact item shown in the photos?
Yes. For one-of-a-kind jewelry, fossils, and gemstones, the item pictured is the item you will receive. For products sold in multiples, slight variations in color, shape, size, and pattern may occur.
Do natural stones and fossils look exactly like the photos?
Photography, lighting, and screen settings can affect how colors appear. Because natural materials vary, your item may have unique markings, inclusions, textures, or minor imperfections.
Are your products suitable for everyday wear?
Many pieces are suitable for regular use, but durability depends on the gemstone, setting, and design. We recommend removing jewelry before swimming, showering, exercising, or using cleaning chemicals.
How should I care for my gemstone jewelry?
Store each piece separately in a soft pouch or jewelry box. Clean it gently with a soft, damp cloth unless the product description provides different care instructions. Avoid harsh chemicals, ultrasonic cleaners, and prolonged exposure to heat or sunlight.
Are the gemstones ethically sourced?
We make every effort to work with responsible suppliers and source our materials carefully. When specific sourcing information is available, it will be included in the product description.
Are your fossils authentic?
We sell genuine fossils whenever stated in the product listing. Replicas, casts, or reconstructed specimens will be clearly labeled.
Do you provide information about the size of each item?
Yes. Product descriptions include available measurements, such as gemstone dimensions, necklace length, ring size, or fossil size. Please review these details before placing your order.
Can I request a different ring size or jewelry design?
Some items may be available in different sizes or customized designs. Please contact us before ordering to discuss available options.
How long will it take to receive my order?
Orders are usually processed within 1-2 days. Shipping times vary depending on your location and selected shipping method. Estimated delivery details are provided at checkout.
Do you accept returns or exchanges?
We accept returns or exchanges according to our 14-day return policy. Items must be returned in their original condition. Please review our full return policy before purchasing.
What happens if my order arrives damaged?
Please contact us within 7 days of delivery and include clear photographs of the packaging and damaged item. We will help arrange placements, repair, or refund according to our store policy.
Do you offer gift wrapping?
Gift wrapping is not available, but most of the items will be put in a pouch or a bag.
How can I contact you with a question?
You can reach us through our contact page or by mailing elanovaach@gmail.com. We will respond as soon as possible.